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BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come bring your difference! #LI-AG2

BAT POLAND IS LOOKING FOR A CUSTOMER CARE AGENT

BENEFITS:

  • Private Medical Subscription and Life Insurance
  • Fitness, Wellness and Mental Health benefits
  • Learning & Development programs
  • Holidays with family
  • Hybrid work environment
  • Christmas Gift/Bonus
  • Dedicated mental health support through Mindgram – a complete Well-being and Mental Platform
  • Annual performance bonus

ROLE POSITIONING AND OBJECTIVES

Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow within BAT with a clear and diverse career path.

This team is dedicated to support Glo - an innovative reduced-risk tobacco product, which is designed to offer an alternative to traditional cigarettes. You will have the chance to help the consumers make the most of their device and experience, while supporting a smokeless world.

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Supporting with clients’ requests by email or chat (70%) and phone (30%).
  • Your work & feedback will have a direct impact upon building our relationship with our consumers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

  • Proficiency in both German and English.
  • Customer centricity and good communication skills.
  • Availability to work in shifts: morning 8AM – 4PM, evening 2PM – 10PM. Work every second Saturday (you`ll be getting double rate per hour).

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference! #LI-AG2

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