OTC Team Lead - Billing Canada / Lancar

BAT is evolving at pace into a global multi-category business. With products like VUSE we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

DBS OTC Team is looking for a Team Lead to help grow the team, ensure delivery of timely and accurate information for internal teams and customers. Highly motivated and detail oriented to maintain customer satisfaction, problem solver and lead the members of team with your decisions.

Your key responsibilities will include

• Ensure the daily activities for Billing process for Canada / Lancar (adjustments, cancellations, reports)
• Follow up and review cases of claims, refusals, returns, delivery discrepancies in general  
• Guarantee KPI – SLA according to agreement with End Markets and global process
• Manage cases in SAP and SalesForce to guarantee the correct flow according our TLDs
• Develop strong working relationships with direct reports, EM and internal teams.
• Continually supervise and assess the adherence to internal controls, policies, and procedures to ensure good results with Internal/External audits.
• Foster integration and guidance to the team for development and performance.
• Look for simpler and faster ways to perform daily activities, ensure the monthly reports on time to give a summary of the account receivables, aging and execute the reports or processes according to SLA.

What are we looking for?

• Bachelor’s Degree in Accounting, Business Administration, or related fields.
• Bilingual (Spanish and English level 80%+)
• Must be flexible and adaptable to work with various levels of employees / leaders and ability to meet deadlines effectively prioritizing daily activities.
• Must have 2+ years of experience working with OTC processes and the Shared Services environment.
• Leadership and Team Development, experience using ERP (SAP/Salesforce), strong analytical and reporting skills.
• Intermediate knowledge of Microsoft office 365 and strong customer focus.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.

We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experiencehere.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.